For start time, please select the date you wish to book the experience for and the available time slots will appear just below the date. For experiences that have flexible timings i.e. no fixed start time, no starting time will be mentioned.

You can visit the attraction anytime between the opening and closing hours.

You can find the starting time of your experience in the ticket confirmation email which you will receive once your reservation is confirmed.

In the description of the entry you will be given the information of what is or is not included with that entry.

You will receive an email confirming your reservation, instantly.

And as soon as possible another email will be sent with the tickets already purchased.

If by any chance you do not seem to have received your tickets, in addition to checking your spam and junk folders, we also request you to reach out to our customer support. They will be able to give you an update about your tickets. Please do not book new tickets without taking this step. A second booking will not be considered a double booking and hence cannot be cancelled or refunded if it doesn't fall under our cancellation policy.

This information can also be found in the payment confirmation email which you will receive after you make your booking.

Most experiences do not require you to print your voucher/tickets. However, some tour operators may require customers to print their tickets/vouchers.

We advise you to always have them printed, just in case.

Once you have viewed the cancellation guidelines of the experience you have booked with us, please click here to proceed with the booking cancellation.

If you want to learn about the cancellation policy of a particular experience, please click here.

Alternatively, you can also write to us to infoeventi@ticketsflorence.org

We regret this confusion, but the tickets once purchased, can´t be canceled or reimbursed. This is contemplated in our legal terms.

You can also write to us at infoeventi@ticketsflorence.org for more information.



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Help Desk
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